Terms of Use Notice

Please Note: For brevity, the Alaska Department of Transportation & Public Facilities will be referred to simply as "DOT&PF" in the following text.

Warranties and Disclaimers

The State of Alaska strongly adheres to a belief in the free exchange of information**, and extends that philosophy to the realm of electronic media. The state also believes that the exchange of information does not necessarily involve endorsement of that information.

The State of Alaska, therefore, will abide by the state’s ethics statutes in all of the material associated with its web site. The state does not favor one group over another, and any link or reference to any site or a product does not constitute or imply an endorsement or recommendation by the State of Alaska.

References to corporations, their services and products, are provided “as is” without warranty of any kind, either express or implied. In no event shall the DOT&PF be liable for any special, incidental, indirect or consequential damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of use, data or profits, whether or not advised of the possibility of damage, and on any theory of liability, arising out of or in connection with the use or performance of this information.

This web site could include technical or other inaccuracies or typographical errors. Changes are periodically added to the information herein; these changes will be incorporated in new editions of this web site. DOT&PF may make improvements and/or changes in the product(s) and/or the program(s) described in this web site at any time.

Except as expressly provided otherwise in an agreement between you and DOT&PF, all information and software on this web site are provided "as is" without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. DOT&PF assumes no responsibility for errors or omissions in the information or software or other documents which are referenced by or linked to this web site.

The DOT&PF reserves the right to deny other web sites the right to link to the DOT&PF web site if after review the linkage would be inappropriate or contrary to our web site’s mission and purpose.

Export Control Laws; Restricted Rights Legend

Software available on the DOT&PF web site is subject to United States export controls. No software from this site may be downloaded or otherwise exported or re-exported (1) into (or to a national or resident of) Cuba, Iraq, Libya, Sudan, North Korea, Iran, Syria, or any other country to which the United States has embargoed goods; or (2) to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Commerce Department’s Table of Denial Orders.

By downloading or using software from this site, you are agreeing to the foregoing and you are warranting that you are not located in, under the control of, or a national or resident of any such country or on any such list.

Governing Law and Jurisdiction

This web site (excluding linked sites) is controlled by DOT&PF from its offices within the state of Alaska, United States of America. By accessing this web site, you and DOT&PF agree that all matters relating to your access to, or use of, this web site shall be governed by the statutes and laws of the state of Alaska, without regard to the conflicts of laws principles thereof. DOT&PF makes no representation that materials on this web site are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws.

For assistance, contact dot.webmanager@alaska.gov.


Alaska Department of Transportation and Public Facilities is committed to respecting the privacy of individuals who visit the 511 Alaska App. When you visit the 511 Alaska App, we will not collect your personal information unless you choose to use the My511 service. The collection of personal information is necessary for the administration of the My511 Services.

This page sets out our privacy policy and describes why and how we collect, use and disclose personal information which you choose to provide to us on our website. This policy doesn't apply to anyone who isn't under our control or management, such as the operators of other websites that you might link to from our website. Such operators may have their own privacy policies, which might differ from ours.

Collection and Choice
You are under no obligation to provide any personal information to the service at any time. There is no charge for you to sign up or to use the service.

Information You Give Us: We receive and store any information you enter during the registration process. You can choose not to provide certain information, but then you might not be able to take advantage of many of My511 features. We use the information that you provide for purposes such as providing customized routes, responding to your requests and customizing future enhancements for you.

Automatic Information: When you browse or download information, the service automatically collects limited amounts of standard information for web traffic monitoring and statistical purposes. The information is analyzed for operational trends, performance, and for ways to improve our service. The service cannot identify you from this information.

Information that may be collected from a Registered and Non-Registered User including:

  • Internet Protocol (IP) addresses of the computers being used to access our sites
  • Operating systems and the types and versions of browsers used to access our sites
  • Internet Service Providers used by visitors to our sites
  • Dates and times of site access
  • Pages visited
  • Names and sizes of files requested

As a general practice, we make no attempt to link this information with the identity of individuals visiting our sites.

Use and Disclosure
We use the personal information we collect to: provide and improve our Services and provide you with a personalized experience through the App.

If you choose to sign up for My511 Services, we will keep track only of the information and preferences that you choose to provide to us. 511 Alaska’s vendor will store it securely on their system and will not release it to any third party without your prior consent unless required by law. You will be asked to create a user name and a password which you will need to access your personal information on all visits to the website.

Any personal information you give us will only be used for the purpose of administering My511 Services and conducting site evaluation including the use of surveys or questionnaires by the ministry or ministry partners. You will not be placed on any mailing lists. None of your personal information will ever be shared, rented, sold or otherwise released to any third party, except where you have consented.

511 Alaska retains the personal information that you provide for as long as necessary to fulfil the administration of My 511 Services. If you decide to delete your My511 account, 511 Alaska will no longer retain your information.

Cookies, Analytics and Location Services
The 511 Alaska websites uses cookies. A cookie is a small text file sent from a Web server and placed on your computer's hard drive. A cookie is generally used to enhance your browsing experience. You can choose to set your browser to detect and reject cookies, to accept cookies from all sites, or to prompt you whenever a site wants to send you a cookie. Check your browser's "Help" files to learn how to do this. If you choose to refuse cookies, you may not be able to access some of the interactive features on our website. Cookies used by 511 Alaska, do not give us access to anything on your hard drive and cannot do anything to your computer.

Web Analytics
To serve you better, we use Google Analytics to help analyze the use of 511 Alaska. These tools use cookies to collect and generate information about your visits to the site (including your IP address) that is transmitted to the servers in an anonymous form for processing. We study patterns of website activity, so we can improve the experience of visitors to our sites. The use of these tools does not allow the service to identify individuals. You can opt-out of analytics activity by setting your browser to notify you when a cookie is sent and block analytics cookies if desired. Please consult your browser's Help Menu for instructions.

Google Location Services
This service is used to identify start and end points while determining route information. You maintain control of location services by controlling your browser and mobile settings. At no time does the 511 Alaska collect or store active route information. Please refer to Googles Privacy Policy for further information on this service.

Access and Correction
511 Alaska provides the ability for registered users to correct and/or delete their own information online through the Manage Account tool within My511 Services. Individuals also have a right to access their personal information that is held within the 511 Alaska system.

Privacy Policy Changes
We will use personal information in accordance with the Privacy Policy in effect at the time the information was collected. If we decide to change our Privacy Policy, we will post a notice on our website so that you can view it. If at some point we would like to start using your personal information in a manner different from that stated at the time it was collected, we will first ask for your consent.

SMS Services
Our SMS notification service will be sending text messages to your mobile phone containing traveler information based on your notification preferences. When users decide to opt-in to the service, they will receive a SMS message to confirm consent to receive SMS notifications. SMS notifications can be cancelled at any time by responding "STOP” to opt-out. Message and data rates may apply for any messages sent and/or received.

** For additional information concerning reproduction of Alaska Department of Transportation & Public Facilities information or data, publications and reports, or news releases, or photographic images/artwork (available via web pages, electronic distribution, or hard publications), please see the following page concerning our Copyright & Trademark Policy.